Frequently Asked Questions (F.A.Q.)
1. How long will it take to receive my item?
Delivery Information: The delivery fee and time depend on the size and location of your order.
- Local Malaysian Shipments:
- We use GDEX, which takes 1-3 business days to deliver.
- We use GDEX, which takes 1-3 business days to deliver.
- International Shipments:
- We use DHL, which takes 3-7 business days to deliver.
- We use DHL, which takes 3-7 business days to deliver.
- ALL Goods & Services:
- Depending on the complexity of your order, Skor Labs Diecast aims to fulfill the order within 1-72 hours once your order is confirmed. We will send your order straight to your inbox or mobile phone. Expect lightning-fast and high-quality delivery via email or download link. If you have any questions or need assistance, our support team is just a click away. Happy shopping and exploring!
2. What happens if the item is out of stock?
Answer: In the event that the item is out of stock, a full refund will be issued for 100% of the payment amount.
3. Can I track my order?
Answer: Certainly! Once your order has been dispatched, you will receive a confirmation email containing a tracking number. This allows you to monitor the status and expected delivery date of your package.
4. What is your return policy?
Answer: Your satisfaction is our priority. If you are not entirely pleased with your purchase, please review our detailed return policy on the "Refund Policy" page for information on how to initiate a return or exchange.
If you have further questions or need assistance, please do not hesitate to contact our customer support team. We are here to ensure you have a seamless shopping experience with Skor Labs Diecast.